Contact
ZasPDF is a small project, and messages reach the person who builds the product directly rather than an outsourced support desk. Here is what to expect before you send anything.
Send us a message
How to help us fix it faster
Because processing happens on your machine, we have no server logs to consult when something breaks: there is no copy of the file and no trace of the operation on our side. That means we can only reproduce a bug from what you tell us. The more specific the report, the likelier we are to find the problem.
- Which tool you were using, and the exact page address.
- Browser and version, and whether you were on desktop or mobile.
- What you expected to happen, and what happened instead.
- The rough file size and page count. A lot of failures turn out to be memory exhaustion.
- Any error message, and whether it repeats with a different file.
Please do not send us the document that failed. We do not need it and would rather not receive it: the entire premise of the product is that your files never reach us. If a bug only happens with one particular file, tell us what makes it unusual — it is scanned, it has form fields, it is encrypted, it is very large — and we will work from that.
We answer in English and Spanish. If you write in another language we will do our best, but the reply may take longer.